Reimbursements · X post · source Oct 30, 2026
Denied Reimbursement Claims Pursued with Codex
Keep challenging a denied reimbursement for a return marked customer-damaged
The seller says Amazon eventually approved compensation and the credit was verified in their seller account: 'Real money recovered.'
Per source Self-reported by the source, not independently verified.
Copy-paste prompt
My reimbursement claim for a returned unit marked "customer damaged" was denied. Here are the order ID, return details, the case ID and Amazon's replies: [paste]. Check the return and inventory records for evidence the damage happened in Amazon's care (carrier damage, warehouse damage, wrong disposition). Draft a short, factual reply asking Amazon to reinvestigate, citing the specific records. Then track the case and tell me when to follow up or ask for escalation. Don't send anything without my OK.
The source didn't publish its exact prompt. We wrote this starter so you can try the same workflow. Replace anything in [brackets].
What they did
A small Amazon seller had a customer return classified as customer-damaged and their reimbursement claim denied, leaving unsellable inventory facing disposal. With the seller's authorization, the dot agent worked with Codex running locally to keep the case going: checking records, tracking the case, following up and pushing for escalation.
How it went
The seller says Amazon eventually approved compensation and the credit was verified in their seller account: 'Real money recovered.' They don't say how much.
We only report what the source says. Results are self-reported unless noted.
Worth knowing
A short first-hand post with no amount or timeline. The point the seller makes is persistence: a tiny team often gives up on these cases because it can't keep chasing them.