Support Case Triage Across Client Accounts with Claude and an MCP for Amazon Sellers
- Seller task
- Find open and stalled Seller Central support cases across many accounts
- Agent / tool
- Claude Cajari MCP
- Source
- X post by Nhan Dinh (@NhanTDinh)
- Date
- Oct 22, 2026
What they did
Amazon has no support-case API, so Cajari collects each connected account's Seller Central Case Log and exposes it to AI assistants such as Claude via an MCP connector. Agencies then ask one question instead of logging into every client's Case Log on Monday.
How it went
The author reports that across three agencies (89 client accounts, 1,714 cases), the question surfaced 23 open cases. Six were waiting on the agency, twelve had gone more than a week without a reply, and the oldest had been open 109 days.
We only report what the source says. Results are self-reported unless noted.
Worth knowing
The author discloses a personal stake in Cajari. Case Log is in beta, and the AI can read cases but not reply to them.
Copy-paste prompt
Across all my client accounts, which cases are open, and which have had no reply from us in the last 7 days?
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