Rating-Drop Alerts with Amazon Seller Assistant Workflows for Amazon Sellers
- Seller task
- Monitor top products' star ratings around the clock and draft a response plan
- Agent / tool
- Amazon Seller Assistant
- Source
- Amazon announcement by Amazon (Mary Beth Westmoreland) (Amazon)
- Date
- Sep 23, 2026
What they did
Seller Assistant workflows are plain-language automations that keep running when the seller isn't logged in. Amazon's example: 'Alert me if any of my top 10 products drop below a 4-star rating and draft a response plan.' For each workflow, the seller chooses whether it only recommends or takes action with approval, and every action is logged.
How it went
Amazon announced the feature with prebuilt templates (account health, order summaries, pricing trends, expansion opportunities). It has published no outcome data for workflows.
We only report what the source says. Results are self-reported unless noted.
Worth knowing
A widely shared critique: a 90% recommendation acceptance rate measures agreement, not outcomes.
Copy-paste prompt
Alert me if any of my top 10 products drop below a 4-star rating and draft a response plan.
This prompt is quoted or closely adapted from the original source. Replace anything in [brackets].
Original source
https://www.aboutamazon.com/news/innovation-at-amazon/seller-assistant-plugin-amazon-quick-claude